Privacy Policy

This Privacy Policy describes how Jet's Pizza ("we," "us," "our," or the "Company") collects, uses, discloses, retains, and protects your personal information when you visit our website at jetspizza-eat.rest, place orders, use our services, or otherwise interact with us. We are committed to protecting your privacy and handling your personal data in a transparent, secure, and lawful manner in accordance with applicable United States federal and state privacy laws, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), the Federal Trade Commission Act (FTC Act), and other relevant privacy regulations.

Please read this Privacy Policy carefully before using our website or services. By accessing jetspizza-eat.rest, placing an order, creating an account, or otherwise engaging with our digital or physical services, you acknowledge that you have read, understood, and agree to the practices described in this policy. If you do not agree with any part of this Privacy Policy, you should discontinue use of our website and services immediately.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us using the contact information provided in the Contact Us section at the end of this document.

1. Company Information

The data controller responsible for your personal information is:

2. Scope of This Privacy Policy

This Privacy Policy applies to all personal information collected through the following channels:

• Our website, jetspizza-eat.rest, and any subdomains or related digital properties;
• Online ordering systems, mobile applications, or third-party delivery platforms that we operate or are affiliated with;
• Email, telephone, chat, or other electronic communications with our team;
• In-store interactions, loyalty programs, and promotional campaigns;
• Social media pages and accounts operated by or associated with Jet's Pizza;
• Any other means through which you provide personal information to us.

This policy does not apply to third-party websites, applications, or services that may be linked from our website. We encourage you to review the privacy policies of any third-party services before providing your personal information to them.

3. Information We Collect

We collect various types of personal information depending on how you interact with us. The categories of information we may collect are described below.

3.1 Personal Identification Information

When you create an account, place an order, or contact us, we may collect:

• Full name;
• Email address;
• Phone number;
• Billing and delivery address;
• Date of birth (where required for age verification or promotional purposes);
• Username and password (stored in encrypted form).

3.2 Payment and Financial Information

When you make a purchase through our website or ordering system, we collect payment-related information. Please note that full credit or debit card numbers are processed by our trusted payment processors and are not stored on our servers. We may collect:

• Last four digits of your credit or debit card;
• Billing address associated with your payment method;
• Transaction identifiers and order history;
• Refund and chargeback records.

3.3 Order and Transaction Data

We collect information related to the orders and transactions you complete with us, including:

• Items ordered, customization preferences, and order frequency;
• Order timestamps and delivery instructions;
• Special dietary requests or preferences you voluntarily provide;
• Loyalty program points, rewards redemptions, and promotional usage.

3.4 Usage and Browsing Data

When you visit our website, we automatically collect certain technical and behavioral data, including:

• IP address and approximate geographic location derived from IP;
• Browser type, version, and language settings;
• Operating system and device type;
• Pages visited, time spent on pages, and navigation paths;
• Referring URLs (the website you came from before visiting ours);
• Search terms used on our website;
• Clickstream data and interaction events (button clicks, form submissions).

3.5 Device Information

We may collect information about the device you use to access our website or services, including:

• Device identifiers (such as advertising IDs on mobile devices);
• Hardware model and specifications;
• Mobile network information and carrier;
• Time zone settings;
• Cookie identifiers and session tokens.

3.6 Communications Data

When you contact us by email, phone, or through any feedback or support channel, we may collect and retain:

• The content of your messages and correspondence;
• Your name and contact details as provided during communication;
• Records of complaints, reviews, and survey responses;
• Social media messages or posts directed at our accounts.

3.7 Cookies and Tracking Technologies

We use cookies, web beacons, pixel tags, local storage objects, and similar tracking technologies to enhance your experience and gather usage information. For detailed information about the cookies we use and how to manage your preferences, please refer to our Cookie Policy. A summary of our cookie practices is also provided in Section 9 of this Privacy Policy.

3.8 Information from Third Parties

We may receive information about you from third-party sources, including:

• Third-party food delivery platforms and aggregators;
• Social media platforms if you connect your account or interact with our social content;
• Marketing and analytics partners;
• Fraud prevention and identity verification services.

4. How We Use Your Information

We use the personal information we collect for the following purposes:

4.1 Service Provision and Order Fulfillment

• Processing and fulfilling your food orders, whether placed online, by phone, or in person;
• Managing your account, login credentials, and order history;
• Processing payments and issuing receipts;
• Coordinating delivery or pickup logistics;
• Administering loyalty programs and promotional offers.

4.2 Customer Support and Communications

• Responding to your inquiries, complaints, or requests;
• Sending order confirmations, status updates, and delivery notifications;
• Notifying you of account activity, security events, or changes to our policies;
• Resolving disputes and enforcing our Terms of Service.

4.3 Marketing and Promotional Activities

• Sending you promotional emails, SMS messages, or push notifications about our menu items, special deals, and events (subject to your marketing preferences and applicable opt-in requirements);
• Personalizing offers, recommendations, and content based on your order history and preferences;
• Conducting contests, sweepstakes, surveys, or other promotional campaigns;
• Retargeting you with relevant advertisements on third-party platforms, where permitted by law.

You may opt out of marketing communications at any time by clicking the "unsubscribe" link in any promotional email, replying "STOP" to marketing SMS messages, or contacting us at [email protected].

4.4 Analytics and Service Improvement

• Analyzing usage patterns and trends to improve our website, menu, and services;
• Conducting internal research, testing, and quality assurance;
• Monitoring website performance and diagnosing technical issues;
• Understanding customer demographics and preferences to enhance our offerings.

4.5 Legal Compliance and Fraud Prevention

• Complying with applicable federal, state, and local laws and regulations;
• Detecting, preventing, and investigating fraudulent transactions, identity theft, or other illegal activities;
• Responding to legal process, subpoenas, court orders, or regulatory inquiries;
• Protecting the rights, property, and safety of Jet's Pizza, our customers, and third parties.

4.6 Business Operations

• Managing day-to-day business operations, including inventory, staffing, and financial reporting;
• Evaluating and executing potential mergers, acquisitions, or other business transactions;
• Maintaining accurate business records and audit trails.

5. Legal Basis for Processing

Under applicable United States law, including the FTC Act and CCPA/CPRA, our legal grounds for collecting and processing your personal information include:

• Contractual Necessity: Processing necessary to fulfill your order and deliver our services to you;
• Legitimate Interests: Processing for fraud prevention, service improvement, security, and business analytics, where such interests are not overridden by your rights;
• Legal Obligation: Processing required to comply with applicable federal or state laws, regulations, or court orders;
• Consent: Where we rely on your explicit consent, such as for direct marketing communications, you have the right to withdraw consent at any time without affecting the lawfulness of prior processing.

6. Sharing Your Information with Third Parties

We do not sell your personal information to third parties for their own independent marketing purposes. However, we may share your information in the following circumstances:

6.1 Service Providers and Business Partners

We engage trusted third-party service providers who assist us in operating our business and delivering our services. These providers are contractually obligated to protect your information and may only use it for the specific purposes we authorize. They include:

• Payment processors and financial institutions (e.g., credit card processors);
• Cloud hosting and data storage providers;
• Email marketing and communication platforms;
• Analytics and data insights providers (e.g., Google Analytics);
• Customer relationship management (CRM) software providers;
• Delivery logistics and third-party delivery platforms;
• Fraud detection and cybersecurity service providers;
• IT support and technical maintenance providers.

6.2 Legal Requirements and Law Enforcement

We may disclose your personal information if we believe in good faith that such disclosure is necessary to:

• Comply with a legal obligation, subpoena, court order, or regulatory requirement;
• Respond to requests from government authorities, law enforcement agencies, or regulators;
• Enforce our Terms of Service or other agreements;
• Protect the rights, property, or safety of Jet's Pizza, our customers, or the public;
• Detect, prevent, or address fraud, security breaches, or other illegal conduct.

6.3 Business Transfers

In the event that Jet's Pizza undergoes a merger, acquisition, asset sale, restructuring, bankruptcy, or similar corporate transaction, your personal information may be transferred to the acquiring entity or successor organization as part of that transaction. We will notify you of any such change in ownership or control of your personal information as required by applicable law.

6.4 Affiliates and Related Entities

We may share your personal information with our corporate affiliates, subsidiaries, or related business entities, subject to the same privacy protections described in this policy.

6.5 With Your Consent

We may share your information with other third parties when you have explicitly consented to such sharing, or when you direct us to do so (for example, by connecting your account to a third-party loyalty program or social media platform).

7. Data Security

Protecting your personal information is a top priority for us. We implement a comprehensive range of administrative, technical, and physical security measures designed to safeguard your personal data against unauthorized access, disclosure, alteration, loss, or destruction. These measures include:

• Encryption: Sensitive data, including payment information, is transmitted using industry-standard SSL/TLS encryption protocols;
• Access Controls: Access to personal information is restricted to authorized personnel who have a legitimate business need to access it, and all employees are subject to confidentiality obligations;
• Password Security: Account passwords are stored using one-way cryptographic hashing algorithms;
• Secure Payment Processing: We use PCI-DSS compliant payment processors to handle all credit and debit card transactions;
• Regular Security Audits: We conduct periodic reviews and assessments of our security practices, systems, and infrastructure;
• Data Minimization: We collect only the minimum amount of personal information necessary for the purposes described in this policy;
• Incident Response: We maintain a documented data breach response plan and will notify affected individuals and relevant authorities as required by applicable law in the event of a security incident.

8. Your Privacy Rights

Depending on your state of residence, you may have certain rights with respect to your personal information. Under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), California residents have the following rights. We extend these rights to all users to the extent practicable:

8.1 Right to Know and Access

You have the right to request that we disclose the categories and specific pieces of personal information we have collected about you, the purposes for which it has been used, the categories of sources from which it was collected, and the categories of third parties with whom it has been shared in the preceding 12 months.

8.2 Right to Correct

You have the right to request that we correct inaccurate personal information we hold about you. You may update much of your account information directly by logging into your account. For other corrections, please contact us at [email protected].

8.3 Right to Delete

You have the right to request that we delete personal information we have collected about you, subject to certain exceptions. We may retain certain information as required by law, to complete pending transactions, for fraud prevention, or for other legitimate business purposes permitted under applicable law.

8.4 Right to Opt Out of Sale or Sharing

Under the CCPA/CPRA, you have the right to opt out of the "sale" or "sharing" of your personal information for cross-context behavioral advertising purposes. As noted, we do not sell personal information in the traditional sense. However, if we engage in any sharing of your data that could be considered "sharing" under CPRA for targeted advertising, you have the right to opt out of such practices.

8.5 Right to Limit Use of Sensitive Personal Information

Under the CPRA, California residents have the right to limit our use of sensitive personal information to those purposes strictly necessary to provide the services you request.

8.6 Right to Data Portability

You have the right to receive a copy of your personal information in a structured, commonly used, and machine-readable format, to the extent technically feasible, so that you may transfer it to another service provider.

8.7 Right to Non-Discrimination

We will not discriminate against you for exercising any of your privacy rights. We will not deny you goods or services, charge different prices, provide a different level of quality, or otherwise penalize you for exercising your rights under applicable privacy law.

8.8 How to Exercise Your Rights

To submit a privacy rights request, please contact us using one of the following methods:

• Email: [email protected]
• Website: jetspizza-eat.rest

We will respond to verifiable consumer requests within 45 days of receipt. If we require additional time (up to an additional 45 days), we will notify you of the extension in writing. To protect your privacy, we will verify your identity before processing your request. We may ask you to provide certain identifying information to match against our records.

You may also designate an authorized agent to submit a request on your behalf. We may require the agent to provide written proof of authorization and may verify your identity directly.

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies on our website to improve your experience, understand how our website is used, and deliver relevant content and advertising. The types of cookies we use include:

You can manage your cookie preferences through your browser settings or through our cookie consent management tool. Please note that disabling certain cookies may affect the functionality of our website. For full details about the cookies we use, including a complete list of third-party cookies and how to opt out, please visit our Cookie Policy.

We also honor Global Privacy Control (GPC) signals and other browser-based opt-out signals to the extent required by applicable California law.

10. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with our legal obligations, resolve disputes, and enforce our agreements. Our general data retention practices are as follows:

When personal information is no longer required, we securely delete, anonymize, or de-identify it in accordance with our data destruction procedures. Anonymized or aggregated data that cannot be used to identify you may be retained indefinitely for statistical and research purposes.

11. Children's Privacy

We comply with the Children's Online Privacy Protection Act (COPPA), which prohibits the collection of personal information from children under 13 years of age without verifiable parental consent. Our website is not directed at children, and we do not knowingly market our products or services to minors.

If you are a parent or guardian and believe that your child under the age of 13 (or under 18, where applicable) has provided us with personal information without your consent, please contact us immediately at [email protected]. We will promptly investigate and, if confirmed, delete such information from our records.

If we learn that we have inadvertently collected personal information from a child under 13 without verifiable parental consent, we will take immediate steps to delete that information from our systems.

12. International Data Transfers

Jet's Pizza is based in the United States, and our primary data processing activities take place within the United States. If you access our website or services from outside the United States, please be aware that your personal information will be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your country of residence.

We may also use third-party service providers located in other countries. When we transfer personal information internationally, we take appropriate steps to ensure that such transfers comply with applicable law and that your information receives adequate protection, including through the use of contractual safeguards, data processing agreements, and other approved transfer mechanisms.

By using our website or services and providing us with your personal information, you acknowledge and consent to the transfer of your information to the United States and other countries where we or our service providers operate, in accordance with this Privacy Policy.

13. Third-Party Websites and Services

Our website may contain links to third-party websites, social media platforms, delivery applications, or other external services. These links are provided for your convenience only. When you click on a third-party link, you will be leaving our website and visiting a site governed by its own privacy policy and terms of service.

We are not responsible for the privacy practices, content, or security of third-party websites or services, and we do not endorse or make any representations about them. We encourage you to review the privacy policies of any third-party sites you visit before submitting any personal information to them.

14. Do Not Track Signals

Some web browsers include a "Do Not Track" (DNT) feature that sends a signal to websites requesting that your browsing activity not be tracked. At this time, there is no universally accepted standard for how websites should respond to DNT signals, and our website does not currently respond to DNT browser signals.

However, as noted in Section 9, we do honor Global Privacy Control (GPC) signals as required by applicable California law, treating such signals as valid opt-out requests for the sale or sharing of personal information for targeted advertising purposes.

15. Additional Rights for California Residents

In addition to the rights described in Section 8, California residents have the following additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):

• Shine the Light Law (California Civil Code § 1798.83): California residents may request information about our disclosure of personal information to third parties for direct marketing purposes once per calendar year. To make such a request, please contact us at [email protected].
• Right to Appeal: If we deny your privacy rights request, you have the right to appeal our decision. Please contact us at [email protected] to initiate an appeal, and we will respond within the timeframe required by law.
• Financial Incentives: We may offer financial incentives such as loyalty points or discounts in connection with the collection or use of your personal information. Participation in such programs is voluntary, and you may opt in or opt out at any time. The terms of any financial incentive program will be disclosed to you at the time of enrollment.

16. Changes to This Privacy Policy

We may update, revise, or modify this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. When we make material changes to this policy, we will notify you by:

• Posting the updated Privacy Policy on our website at jetspizza-eat.rest with a revised "Last Updated" date at the top of the page;
• Sending you an email notification to the address associated with your account (where applicable);
• Displaying a prominent notice on our website for a reasonable period following the update.

Your continued use of our website or services after any changes to this Privacy Policy become effective constitutes your acceptance of the revised policy. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information.

17. Filing Complaints with Authorities

If you believe that we have violated your privacy rights or applicable data protection laws, we encourage you to contact us first so that we can attempt to resolve your concern directly. However, you also have the right to file a complaint with a relevant regulatory authority.

17.1 Federal Trade Commission (FTC)

The Federal Trade Commission (FTC) is the primary federal agency responsible for protecting consumers against unfair or deceptive acts or practices, including privacy violations, under the FTC Act (15 U.S.C. § 45). You may submit a complaint to the FTC at:

17.2 California Privacy Protection Agency (CPPA)

California residents who believe their rights under the CCPA or CPRA have been violated may file a complaint with the California Privacy Protection Agency (CPPA):

17.3 California Attorney General

California residents may also contact the California Attorney General's Office regarding privacy-related concerns:

17.4 State Attorneys General

Residents of other US states may contact their respective state attorney general's office if they believe their privacy rights under state law have been violated. Many states have consumer protection divisions that handle privacy-related complaints.

18. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, our data practices, or your personal information, please do not hesitate to contact us. We take all privacy inquiries seriously and are committed to responding promptly.

When submitting a privacy request or inquiry, please include the following information to help us process your request efficiently:

• Your full name and the email address associated with your account (if applicable);
• A clear description of your request or concern;
• The specific right you wish to exercise (if submitting a data rights request);
• Any other information that may help us locate your records and verify your identity.

We will make every effort to acknowledge your inquiry within 10 business days and provide a substantive response within the timeframe required by applicable law (generally 45 days for CCPA/CPRA requests, with the possibility of a one-time extension).